Terms and Conditions

Effective Date: 6/16/2023

Welcome to The Dandelion Bay ("we," "us," or "our"). These Terms and Conditions govern your access to and use of thedandelionbay.com (the "Site") and any purchases or transactions made through our Shopify platform. By using our Site or making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of the Site

1.1 Eligibility: To use our Site and make purchases, you must be at least 18 years old or have the legal capacity to enter into binding contracts.

1.2 Account Registration: You may need to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities: You agree not to use the Site for any unlawful or prohibited purpose. This includes but is not limited to:
- Violating any applicable laws, regulations, or third-party rights.
- Impersonating another person or entity.
- Engaging in any fraudulent or deceptive activities.
- Uploading or transmitting viruses, malware, or other harmful code.
- Interfering with or disrupting the integrity or performance of the Site.

2. Product Information and Pricing

2.1 Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the descriptions, images, or other content on the Site are error-free, complete, or current.

2.2 Pricing: The prices displayed on the Site are in the currency specified and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed with incorrect pricing.

3. Orders and Payments

3.1 Order Placement: When you place an order through our Site, it constitutes an offer to purchase the products selected. We reserve the right to accept or decline your order in our sole discretion.

3.2 Payment: You are responsible for providing accurate and complete payment information for your order. We accept various payment methods as indicated on the Site. By providing your payment information, you authorize us to charge the applicable amount for your order.

3.3 Order Fulfillment: We will make reasonable efforts to fulfill your order promptly. However, order fulfillment may be subject to availability, shipping limitations, and other factors beyond our control.

4. Shipping and Delivery

4.1 Shipping: We offer shipping services to the locations indicated on the Site. Shipping costs and estimated delivery times are provided at checkout and may vary based on the shipping method selected and your location.

4.2 Risk of Loss: The risk of loss or damage to the products passes to you upon our delivery of the products to the shipping carrier.

5. Returns and Refunds

5.1 Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within a 14-day window from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

5.2 Process: To initiate a return or exchange, please contact our customer support at thedandelionbay@gmail.com. Our team will provide you with further instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

5.3 Refunds: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process the refund to your original payment method within 30 business days. Please note that the refund amount may exclude any original shipping costs and restocking fees, if applicable.

6. Intellectual Property

6.1 Ownership: The Site and its contents, including but not limited to text, images, graphics, logos, and software, are the property of The Dandelion Bay and are protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Site without our prior written consent.

7. Limitation of Liability

7.1 Disclaimer: The Site and its contents are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the Site's operation, content, or products.

7.2 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with your use of the Site or any products purchased through it.

8. Amendments and Termination

8.1 Amendments: We may modify or update these Terms and Conditions from time to time. Any changes will be effective upon posting on the Site. Your continued use of the Site after the posting of revised Terms and Conditions constitutes your acceptance of such changes.

8.2 Termination: We reserve the right to suspend or terminate your access to the Site or your account at any time and for any reason without notice.

9. Governing Law and Jurisdiction

9.1 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of laws principles.

9.2 Jurisdiction: Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in the state of Florida.

10. Contact Us

10.1 If you have any questions or concerns regarding these Terms and Conditions, please contact us at thedandelionbay@gmail.com.

By using our Site or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.