Privacy Policy

Effective Date: 6/16/2023

At The Dandelion Bay ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online store located at thedandelionbay.com (the "Site") or make a purchase through our Shopify platform. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

1.1 Personal Information: We may collect certain personal information that can be used to identify you as an individual, such as your name, email address, shipping address, and phone number. We collect this information when you voluntarily provide it to us, for example, when you place an order, create an account, subscribe to our newsletter, or contact us through the Site.

1.2 Payment Information: When you make a purchase, we collect certain payment information, such as your credit card number or other payment details. However, we do not store or directly process your payment information. It is securely processed through third-party payment processors who adhere to strict industry standards to protect your information.

1.3 Usage Data: We may also collect non-personal information about your interactions with the Site, such as your IP address, browser type, operating system, referring/exit pages, and clickstream data. This information is used to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base.

2. Use of Information

2.1 We may use the information we collect from you for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you about your orders, product updates, and promotions.
- To provide customer support and respond to your inquiries or requests.
- To send you marketing communications if you have opted to receive them.
- To improve our products, services, and the overall user experience of the Site.
- To detect and prevent fraud or other potentially prohibited or illegal activities.
- To comply with legal obligations, resolve disputes, and enforce our policies.

3. Sharing of Information

3.1 We may share your personal information with third parties only in the following circumstances:
- With service providers who assist us in operating our business and providing our services, such as payment processors, shipping carriers, and email marketing providers. These service providers are obligated to protect your information and use it solely for the purposes specified by us.
- With law enforcement authorities, government officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or if we believe in good faith that disclosure is necessary to comply with the law, protect our rights, prevent fraud, or respond to a government request.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets. In such cases, we will notify you and ensure that any recipient of your information commits to safeguarding it in a manner consistent with this Privacy Policy.

4. Security

4.1 We take the security of your personal information seriously and implement reasonable security measures to protect it from loss, unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Choices

5.1 You have certain rights and choices regarding the personal information we collect from you:
- You can access and update your personal information by logging into your account on our Site.
- You can opt out of receiving marketing communications from us by following the instructions in the communication or contacting us directly.