Shipping and Returns Policy

Effective Date: 6/16/2023

Thank you for shopping at The Dandelion Bay ("we," "us," or "our"). This Shipping and Returns Policy outlines the terms and conditions for shipping, delivery, and returns of products purchased through thedandelionbay.com (the "Site"). By making a purchase, you agree to be bound by this policy. Please read it carefully.

1. Shipping

1.1 Shipping Locations: We offer shipping services to addresses within the United States. If your location is not listed, please contact us before placing your order to inquire about the possibility of shipping to your area.

1.2 Shipping Methods and Fees: Shipping methods, estimated delivery times, and applicable fees are provided at checkout. The shipping fees are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method.

1.3 Order Processing Time: We strive to process and ship orders promptly. Please allow 4-5 business days for order processing before shipment. Orders are typically processed on business days (Monday through Friday), excluding holidays.

1.4 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress and estimated delivery date of your shipment.

1.5 Shipment Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact the delivery timeframe. We appreciate your understanding in such situations.

2. Returns and Exchanges

2.1 Return Eligibility: We want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

2.2 Return Process:
a) Contact Customer Support: To initiate a return or exchange, please contact our customer support team at thedandelionbay@gmail.com. Provide your order details and the reason for the return or exchange.
b) Return Authorization: Our customer support team will provide you with further instructions, including a return authorization number, if applicable. Please include this number with your return shipment.
c) Package and Ship: Securely package the item(s) you wish to return or exchange, including all original accessories and documentation. Ship the package to the address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
d) Return Confirmation: Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your return or exchange. If approved, we will process the refund or exchange within 14 days from the date of receipt.

2.3 Refunds: If your return is approved, we will initiate a refund to your original payment method within 14 days. The refund amount will exclude any original shipping costs, unless the return is due to a defect or error on our part. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

3. Damaged or Defective Items

3.1 Inspection upon Delivery: We carefully inspect and package all items before shipment. Upon receiving your order, we recommend thoroughly inspecting the package and its contents for any damage. If you notice any damage, please contact us immediately and provide relevant details and supporting photographs.

3.2 Resolution: In the case of a damaged or defective item, we will work with you to find an appropriate solution, which may include a replacement, repair, or refund.

4. Contact Us

4.1 If you have any questions or concerns regarding our Shipping and Returns Policy, please contact us at thedandelionbay@gmail.com. We are here to assist you and provide further clarification.

By making a purchase through our Site, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Returns Policy.